Change and cancellation policies - Laguna Park & Aqua Club       [   Reservations: +359 554 270 76 ]() [   +359 879 559537 ]() [   Reception: +359 554 270 24 ]() [    reservations@lagunapark.bg ](mailto:reservations@lagunapark.bg) 

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Change and cancellation policies
================================

Reservation Changes and Cancellation Policy

   The client has the right to make changes to his reservation, as well as to cancel it.

The policies for reservation changes and for reservation cancellations are different and vary according to the different price offers, and they are explicitly mentioned in the conditions of the respective reserved price offer.

There are:
Price offers without the possibility of free changes to the reservation and without the possibility of free cancellation.
Price offers with the possibility of free changes to the reservation and free cancellations at different terms (days before arrival).

The client is entitled to a full refund of the amounts paid before the expiration of the deadlines specified in the specific price offer, without penalty, after deducting bank charges.

In the event of changes, cancellations, or no-show after the above-mentioned deadlines, as well as early departure with an already paid by the client online reservation, the Laguna Park & Aqua Club Hotel, Sunny Beach, reserves the right to withhold a penalty, explicitly mentioned in the terms of the respective reserved price offer.

The client has the right to change or cancel his/her reservation without penalty in the event of **force majeure**, which necessitates cancellation or change of the reservation, and it is essential to submit relevant documents and evidence. When solid evidence is presented, the paid amounts are recovered in full, without penalty, but after deducting bank charges, within 14 days after the change, respectively the cancellation.

Within 14 days of the reservation's cancellation, the amounts paid to the client will be returned **via a transaction on the card which was used to make the payment on the reservation, after deducting bank charges**.

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